Frequently Asked Questions

Here's a page to help answer some questions we are normally asked. We have split the questions into two groups; Buyers and Sellers. Hope this will help answer any questions. If you have one of your own ask it by Clicking Here!

First the Buyers questions:

1. How do I bid on auction items from your web site? - Register to bid, get financially approved, Login to the Auction and bid.
2. Does IRAY charge a Buyers fee? - Online bidders have a 5% buyers premium and onsite buyers have a 2% buyers premium.
3. After I buy an item how long do I have to get it out of the auction site? - 10 business days from the day of the auction.
4. When can I pickup my items? - As soon as your payment is guaranteed, you can take the item.
5. Does IRAY have a loading dock? - Yes, we do.
6. Does IRAY charge a loading fee? -   Most items do not have a fee, but in some cases there is a fee. See Item description.
7. What form of payment does IRAY take? - Cash, Wire Transfers, Checks* (With a Bank Letter of Credit) and Credit Cards (Visa & Mastercard). See Details. . .
8. What do you mean by Bank Letter of Credit? - It's a signed and dated letter from your Bank guaranteeing your check. See Details. . .

Now for the Sellers questions:

1. What charges do I pay for selling my equipment? - Call for your specific situation.
2. What services do you provide? - Marketing, detailing, repair services and others are provided. See Details. . .
3. When do I get paid? - To make sure all the funds have cleared the Bank, 10-14 Business Days after the auction (Saturday and Sunday do not count). See Details. . .
4. How do I know you will get me the most money? - Our Award winning marketing programs and large Buyer database.
5. Do you sell equipment off site? - Yes, we have complete off site auction services. See Details. . .
6. When do I have to get my items to your auction site? - At least two weeks before the auction day is best. We like to get it advertised on the website.